TERMS OF DELIVERY

Online store contact information
• Y ID: 1958608-0
• Company name: Flower service Blume
• Postal address: Isokaari 6 a 1, 00200 Helsinki
• Phone number: +358 447118307
• Email address: info@kukkapalvelublume.fi

Terms of use
The terms of the contract apply to the business with Kukkapalvelu Blume (Y-ID 1958608-0). It can be an online store order, an email order, a phone order or an order placed via social media. When ordering, you must be of legal age, a private or business customer. You have familiarized yourself with and agreed to the terms and conditions valid at any given time.

The prices of the products include value added tax unless otherwise stated. The company reserves the right to change prices and delivery costs. Orders are saved in Blume's customer register. The customer is responsible for ensuring that the personal information given is correct.

The order must be placed at least 2 days after the desired delivery date. We are an order flower service. The products are purchased fresh just for your order, and thus waste is minimized. In the online store, the products are moved to the shopping cart and paid for in the online payment service.

After a successful purchase, the customer will receive an order confirmation by email. Products purchased from the online store are delivered no earlier than 2 days after the purchase. As a rule, Blume delivers the flowers to the address specified in the order, picking up the products is possible at the time agreed with the order.

The flowers are delivered by the courier service or Blume's staff.
Delivery times Wed-Sat 12.00 - 18.00.
Collections from the address Vanha Talvitie 10 Wed-Sat at: 10:00 a.m. - 4:00 p.m. at the time agreed with the order.

Paytrail Oyj (2122839-7) acts as the implementer and payment service provider of the online store in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kluttaja/tietoa- about paying

Orders made in other ways are paid by invoice. Payment period for companies and individuals 7 days from the invoice date. Delayed invoices will be charged interest according to the Interest Act.

Cut flowers are fresh products, so they do not have the right to return. The order is binding. We charge the full price for unclaimed orders. If you want to cancel the order, you must do so in writing 10 days before the agreed delivery date. If, for example, your participation in a workshop or course is canceled or the event arrangement is canceled, Blume has the right to charge half of the price.

Blume's products are hand-tied. Each product is unique and may differ from the example image.

The colors and essence of the flowers vary according to the seasons because it is a living natural product. The availability of flowers depends on the season. Other flowers are in season only part of the year. Blume selects the appropriate material for each order using professionalism and judgment.

If you have any concerns about the quality of the product, you can file a complaint. The complaint must be made on the same day that the product is received. The complaint is sent by e-mail to the address info@kukkakauppablume.fi with a picture and a written explanation. Since the flowers are fresh products, it is important that the detected errors are replaced as quickly as possible.

The delivery fee includes one delivery to the place indicated by the customer. Blume is in contact with the person to whom the order is going. However, if for some reason the person is not there and the order cannot be left, for example with a neighbor, the customer will be informed where and when the order can be redeemed. We aim to notify the customer of possible delays or cancellations as soon as possible. Blume is not responsible for delays or damages caused by force majeure.